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Attendees will walk away knowing how to captivate the employee and client from the moment they walk in the door--providing all their functional needs whilst making them feel welcome, comfortable, and special, and servicing them beyond what they have experienced in the corporate environment.
In this special presentation, attendees will discover how the best hoteliers and hotel designers fine-tune every aspect of the design--from the overall plan to the private space and social shared space--to suit the needs of the customer while simultaneously creating a fun, relaxed environment.[BASIC][PS][INST][PD]Service design is rooted in design thinking, it emphasizes a co-creative, human-centered approach to designing goods and services.By shifting our focus towards empathy and away from purely product-based solutions, service design uses collaborative, engaging methods; it empowers designers (and clients) to gain an end-to-end understanding of services, fostering meaningful, holistic outcomes.You'll assess how attention, distraction, flow and situational awareness play vital roles in focus work, learning the telling facts about human cognition in the process.
You'll also examine how the physical workplace helps determine not only performance, but also your firm's bottom line.
[BASIC][PD]After several years of studying the science of sound, we have seen a direct link between ambient sound levels and not only productivity but also the mental health and physical welfare of office workers.